We ask all our visitors, read carefully the following terms and conditions of electronic sale, since it is built with the applicable legal framework for the transactions that you make on this portal, and in effect, retaining the safeguard in the defense of your rights as a consumer in accordance with Law 1480 of 2011.
GLOBAL INVESTMENT ST S.A.S., identified with Nit. Number 901206726-2, as a simplified share company, domiciled in CL 25 SUR NO 46 147 CA 104 of the Municipality of Envigado (Antioquia), telephone 4440192, Email [email protected]
On our website, you will find the relationship and characteristics of each product offered, with its technical specifications, uses, sizes, image, components, properties, quality and suitability, which constitute the attention due to the right to information and knowledge of the product that corresponds to the end user.
The graphic images of the product, is not determined at scale, that is why they do not adapt to the reality of the product, since presentations are offered that are not compatible with the resolution of the screen. According to the above, the distributor certifies that the product information is conditioned on the description contained in its specifications, which is true to the reality of the same.
Terms of validity of the published offer and detail of the prices.
The commercial offer of the products and services is indeterminate and will be valid until it is exhausted in order to the Colombian Commercial Code articles 845 and following, which will be understood to be exhausted when the publication of the same is withdrawn on the website, and its acceptance, will be tacitly with the will to buy and use the platform for those purposes.
It should be noted that the distributor will not be bound by manifest errors of transcription in the statements on the website offer. There is the possibility of variations in products as a result of the resolution of the image or other technical reasons, the producer and the distributor are not responsible for these variations. It is accepted by the consumer that the conditions of offer are accepted when proceeding to make the purchase of the product and is a sign of express acceptance of this document of terms and conditions.
Prices are expressed in USD dollars, warning that the producer/seller reserves the right to make price changes prior to an order placed. The producer/seller also reserves the right to limit or terminate offers and promotions at any time without any private notice. The representative rate of the effective day of purchase will be made for exchange purposes.
To match your order to the desired address, the producer/seller charges shipping costs that may vary according to the amounts requested. These charges shall be invoiced, where appropriate, separately and shall be specified and added to the total amount of the order. The delivery times of the products will vary according to the area or country of delivery.
Availability of products in the portal.
The availability of the products is conditioned on inventory stock, therefore the producer/seller will refrain from presenting to the electronic market products that are not current or available, further warning that if required by the customer, it can generate communication space to email [email protected],in order to agree directly with the seller, a deadline for the achievement of required products, which will be subject to the same conditions of sale, payment and withdrawal.
When making purchases on the website https://www.encriptados.io, the end user ACCEPTs freely and voluntarily, receive and pay immediately the invoices for the purchase of items offered in this medium, otherwise authorizing that from the date, allegue by email the proof of payment with the exact relationship of the products purchased, exonerating the distributor of the sending of such documents in physical form. Therefore, the customer accepts that it is his responsibility to have the active service of the e-mail reported in order to be close to this communication channel, the documents that support the purchase.
Formalization of purchase contract.
As a consumer, the contract will be understood as perfected only if you as a customer are over 18 years old, purchase the products estimated in the commercial offer available on the web portal through purchase. Orders you place through the Website for products offered onhttps://www.encriptados.io are only an offer to enter into a sales contract. The stated contract will only be concluded when the distributor confirms by email the order and shipping options. Before receiving this confirmation, the order may be cancelled. If the distributor does not confirm your order within ten business days, it will be considered rejected.
The distributor will deliver to the address provided in data registration forms, within The Colombian territory, deliveries will be made in business days. If you ask the reseller to deliver the order in multiple shipments, the dealer may charge you extra delivery costs. Each of the individual consignments shall constitute a separate contract. If the dealer is late in delivering a shipment or one of the shipments is not correct, this will not entitle you to cancel any other shipments.
Delivery periods are indicative and are therefore not considered strict deadlines. The mere fact that you have exceeded a delivery period will not give you any right of compensation. To do this, a notification of non-compliance must be sent to the producer/seller, waiting for the reasonable period of time designated in the delivery times according to the carrier chosen by the customer, which is why it is designated for domestic deliveries of approximately 1 to 3 working days and for international delivery of approximately 7 to 15 working days. In the event that the delivery is not made in those terms, the amount paid to the consumer will be refunded and no compensation will be exchanged for that concept.
Alternatives in case of delivery inconveniences.
If the distributor observes before concluding the contract that he is unable to supply the requested products, he may offer him an equivalent product in terms of quality, price and function. You will not be required to accept the replacement product. If you wish, you can return it within 5 days and the dealer will bear the necessary and reasonable expenses to return it to your destination.
In the event of the conclusion of the contract, but the distributor notes that it cannot under any circumstances supply the products ordered and is not responsible for this situation, it shall have the right to terminate the contract, informing immediately about it and refunding the payments you have made.
The customer may return the products received once he has contacted the distributor to the designated email, exposing the reasons for the return and returning the same to the producer/seller within 7 days following receipt of the product. Also the products must be shipped, unused and complete, including their original packaging. Once your return is authorized, we will contact you to coordinate the collection of the same through our transporter. The return of products will be at the risk and the risk of the producer/seller. To request your return, please contact us at the email:
In the event of a valid return, you will be refunded the purchase price within ten days of receipt of the product and cancellation of the contract. However, the customer should be aware that there are banking processes that can take up to 60 days, which is why constant communication between the customer and the bank is required for the tracking of the return.
If a product is returned and the distributor notices that it is altered by an act or omission attributable to the customer, it may reduce the amount of the refund by the decrease in the value of the product as a result of these damages. You may avoid the obligation to compensate for the decrease in value of a product caused by the use of such product, if you do not use the product as if it were your property and if you refrain, as much as reasonably possible, from any action that may adversely affect its value.
If you wish to express an oral complaint about the conclusion of the contract or its performance, you can send a request to the email: [email protected]
For all purposes, the applicable law shall be Colombia and indeed the competent jurisdiction shall be the Civil or the Superintendency of Industry and Commerce.
Given 27 days in January 2020
Subject to change and modification